Voice Calls
Powered by AI
Connect SIP, run inbound/outbound calls, build IVR and AI voice agents, route to teams, and turn every call into searchable intelligence with transcripts and analytics.
Voice Capabilities
Everything you need for modern voice operations: SIP calling, smart routing, AI automation, and analytics.
SIP Calling & Call Control
Connect your SIP trunk or provider and run inbound/outbound calls with full call control inside MonoChat.
- Inbound & outbound calling
- SIP trunks / provider integration
- Call queues and ring groups
- Call routing rules & schedules
AI Voice Automation & IVR
Build modern IVR and voice agents that understand intents, collect information, and trigger actions via workflows and tools.
- AI-powered IVR menus (dynamic)
- Speech-to-text + transcript storage
- Tool calling via AI Function Tools
- Smart handoff to human agents
Compliance, Recording & Governance
Operate voice safely with audit logs, access control, recording policies, and privacy-friendly data handling.
- Role-based permissions
- Audit logs for call actions
- Recording policy controls
- PII-safe workflows and redaction options
Common Voice Use Cases
Use voice to generate revenue, reduce support load, and automate operations — without losing human quality.
AI Receptionist & Call Triage
Answer calls, identify intent, collect details, and route intelligently.
- IVR replacement
- Intent-based routing
- Caller identification
- Ticket creation
Sales Calls & Lead Qualification
Qualify leads on the phone and push them into your CRM automatically.
- Qualification questions
- Appointment booking
- CRM update via tools
- Follow-up automation
Support Call Center (Voice + Chat)
Merge voice with your omnichannel inbox and unify support operations.
- Queue management
- Agent handoff
- Conversation history
- SLA & tagging
Collections & Payment Follow-ups
Automate payment reminders and route critical calls to the right team.
- Payment reminder calls
- Risk-based routing
- Notes + disposition
- Next-step workflows
Easy Setup
Connect SIP, build routing, then activate AI and analytics — all inside MonoChat.
Connect SIP Provider
Add your SIP trunk/provider credentials and validate inbound/outbound calling.
- Secure credential storage
- Inbound DID mapping
- Outbound caller ID configuration
- Connection validation & monitoring
Design Call Flows & Routing
Build voice journeys: IVR, queues, business hours, and fallback routing to agents.
- Routing rules & schedules
- Queues, ring groups & agents
- IVR menus (static or dynamic)
- Fallback to human teams
Add AI, Transcripts & Analytics
Turn voice into data: transcripts, summaries, sentiment, and KPI dashboards.
- Speech-to-text + storage
- AI summaries and call outcomes
- Agent performance and QA
- Conversion and funnel tracking
Compliance & Safe Calling
Voice operations require trust. MonoChat provides practical guardrails and governance to stay in control.
- Role-based access, workspace isolation, and audit logs
- Call recording controls with policy settings
- PII-safe workflows and optional redaction
- Rate limiting, spam prevention, and safe automation rules
Ready to Add Voice (SIP) to MonoChat?
Connect SIP, build IVR & routing, add AI voice automation, and track results — all from one workspace.