SMS Messaging
Built for AI Journeys
Send OTP, alerts, reminders, and two-way SMS conversations. Automate journeys with workflows and AI — route replies to agents, call APIs, and track results from one dashboard.
SMS Capabilities
Everything you need to run SMS as a real business channel — not just “send messages”.
Two-way SMS Messaging
Send and receive SMS in a single inbox — route conversations to agents or AI assistants automatically.
- Inbound + outbound messaging
- Unified Team Inbox routing
- Tagging, assignment, and SLA handling
- Conversation history per customer
Automation, AI & Workflows
Turn SMS into an automated customer journey channel. Trigger workflows, call tools, and follow up with perfect timing.
- OTP, reminders, and status updates
- AI-based intent detection (optional)
- Workflow Automation + Custom Functions
- Smart fallback to human agents
Deliverability & Compliance Controls
Run SMS safely with opt-in/out, throttling, templates, and audit logs — built for real business operations.
- Opt-in / opt-out handling
- Rate limiting and retry rules
- Link tracking (optional)
- Audit logs & role-based access
Common SMS Use Cases
Launch proven SMS workflows for growth, support, and operations.
OTP & Account Verification
Deliver one-time passwords and verification messages instantly.
- Login OTP
- Phone verification
- Password reset
- Device approval
Appointments & Reminders
Reduce no-shows by automatically reminding customers at the right time.
- Appointment reminders
- Delivery reminders
- Payment reminders
- Event reminders
Transactional Updates
Keep customers informed with timely status messages and confirmations.
- Order confirmation
- Shipping updates
- Service ticket updates
- Policy/contract updates
Two-way Support & Sales
Enable customers to reply and continue the journey — routed to AI or agents.
- Reply-to-support
- Lead qualification
- Upsell follow-ups
- Survey collection
Easy Setup
Connect provider credentials, build journeys, and measure performance — in minutes.
Connect Your SMS Provider
Add credentials (API key / account SID / token) to MonoChat and validate the connection.
- Secure credential storage
- Connection validation
- Sender ID / number setup
- Workspace-based access control
Design SMS Journeys
Create workflows that send messages, wait for replies, and trigger next actions automatically.
- Workflow Automation nodes
- Condition-based branching
- Fallback rules & handoff
- Scheduling and retries
Measure & Optimize
Track delivery, replies, conversions, and agent performance with analytics dashboards.
- Delivery + reply rates
- Conversion tracking
- Customer-level history
- A/B testing with flows (optional)
Compliance & Safe Sending
SMS is powerful — and regulated. MonoChat helps you keep control with operational guardrails.
- Opt-in/opt-out support (STOP keywords and custom rules)
- Role-based access and audit logs
- Rate limiting, retries, and safe sending policies
- PII-safe workflows with data control options
Ready to Add SMS to Your Customer Journeys?
Connect your SMS provider, automate OTP and reminders, and manage replies in one team inbox — powered by MonoChat.